Please read the following policy carefully to understand your rights and obligations regarding refunds and returns.
1.1 Eligibility for Refund:
We offer a full refund on products that are returned in their original condition
within [number of days, e.g., 30 days] from the date of purchase.
1.2 Non Refundable Items:
Certain items, such as Hotels and Transportation are non-refundable.
1.3 Refund Process:
To initiate a refund, please contact our customer support team at atlasmenaratravel@gmail.com the specified refund period. Provide your order number and details of the tour you wish to return.
1.5 Refund Processing Time:
Refunds will be processed within 8 business days of receiving the returned item. The refunded amount will be credited to the original payment method.
2.1 Eligibility for Returns:
We accept returns for items that are defective, damaged, or if you received the wrong item. Please notify us within [number of days, e.g., 7 days] of receiving the product.
2.2 Return Process:
To request a return, please contact our customer support team at [customer support email] with your order number and details of the issue. We may require supporting documentation or images to process your return.
2.3 Return Shipping:
If the return is due to our error, we will provide a prepaid shipping label. For other returns, customers are responsible for return shipping costs.
2.4 Exchange Policy:
If you receive a defective or damaged item, we will gladly exchange it for a new one. Please follow the return process outlined above.
If you have any questions about our Refund and Returns Policy, please contact us at:
atlasmenaratravel@gmail.com
+212 6 62 20 65 66
+212 5 24 20 92 49
