atlasmenaratravel@gmail.com

Contact Us
Contact Us

ATLAS MENARA TRAVEL - Refund Policy

Refund and Returns Policy | Atlas Menara Travel

Thank you for booking your trip at Atlas Menara Travel. We appreciate your trust and are committed to providing you with a seamless travel experience. Please read the following policy carefully to understand your rights and obligations regarding refunds and returns.

1. Refund Policy

  • 1.1 Eligibility for Refund: We offer a full refund on products that are returned in their original condition within [number of days, e.g., 30 days] from the date of purchase.

  • 1.2 Non-Refundable Items: Certain items, such as [list specific items, e.g., personalized or custom-made products], are non-refundable.

  • 1.3 Refund Process: To initiate a refund, please contact our customer support team at [customer support email] within the specified refund period. Provide your order number and details of the item you wish to return.

  • 1.4 Return Shipping: Customers are responsible for return shipping costs unless the return is due to an error on our part. We recommend using a trackable shipping service to ensure your return is received.

  • 1.5 Refund Processing Time: Refunds will be processed within [number of days, e.g., 5 business days] of receiving the returned item. The refunded amount will be credited to the original payment method.

2. Returns Policy

  • 2.1 Eligibility for Returns: We accept returns for items that are defective, damaged, or if you received the wrong item. Please notify us within [number of days, e.g., 7 days] of receiving the product.

  • 2.2 Return Process: To request a return, please contact our customer support team at [customer support email] with your order number and details of the issue. We may require supporting documentation or images to process your return.

  • 2.3 Return Shipping: If the return is due to our error, we will provide a prepaid shipping label. For other returns, customers are responsible for return shipping costs.

  • 2.4 Exchange Policy: If you receive a defective or damaged item, we will gladly exchange it for a new one. Please follow the return process outlined above.

3. Contact Information

If you have any questions about our Refund and Returns Policy, please contact us at:

  • Business Name: Atlas Menara Travel

  • Address: Office No. 1, 1st Floor, Oasis 2, No. 344, Hay Izdihar, Marrakech, Morocco

  • Customer Support Email: atlasmenaratravel@gmail.com

  • Customer Support Phone: +212 662206566